Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please Contact Us.


We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.


Our return policy is designed to provide you with a satisfactory shopping experience. Here are the key details:

Return Timeframe: You have a generous window of 30 days from the date of delivery to initiate a return for eligible items. This timeframe allows you to thoroughly inspect the product and decide if it meets your expectations.

Full Refund: When returning an eligible item within the specified timeframe, you will receive a full refund. The refund will be issued to your original payment method, taking into account any applicable taxes or fees.

Free Returns for Defective, Damaged, or Incorrect Products: If the reason for the return is due to a defective, damaged, or incorrect item received, we will cover the return shipping fees. You can request a prepaid return label, which allows you to return the item at no additional cost to you.

Customer Responsibility for Non-Defective Returns: If you decide to return an item for reasons other than it being defective, damaged, or incorrect, you will be responsible for the return label fees. Please note that the return label fees will be deducted from your refund.

Return Condition: To be eligible for a refund, the item must be returned in its original condition, including any accompanying accessories, manuals, or packaging. Please ensure the item is appropriately packaged to prevent damage during transit.

Return Process: To initiate a return, please follow the instructions provided in our return policy, which may include filling out a return request form or contacting our customer support team. They will guide you through the process and provide any necessary return labels or instructions.

It's important to thoroughly review our complete return policy on our website to familiarize yourself with all the terms and conditions. If you have any specific questions or concerns about our return policy or need further clarification, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth return experience.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.


Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

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